Frequently Asked Questions

New User Account Creation  

1. Click “Sign Up/Create Account” on the login page. 
2. Enter your first and last name, email address, phone number, and birthdate.  (Optional: Mailing Zip Code and Gender)
3. Follow the on-screen prompts to complete a verification step. 
4. Check your email for a verification link and create your password.  

Existing User  

If you receive a “You are already registered” message, please refer to the password reset instructions.  

How to Reset Your Password  

If you encounter an error message stating ‘You are already registered’ while attempting to create an account, or if you have forgotten your password, please contact The J Support Team at help@valleyofthesunj.org.  

For efficiency, we recommend attempting account creation before contacting support. This helps confirm whether an existing account is associated with your information.  

Should you require further assistance, please email help@valleyofthesunj.org and include your full name, the email address associated with your potential account, and your date of birth. 

Once you have logged into your account, you can view your payment history in several ways.   

Statements 

Generate detailed statements encompassing all payments within a specified period.  

1. Navigate to the “Statements” section. 
2. Select the desired month (past months only) or choose “Custom Date” for a specific date range. 
3. Click “Generate Statement” to retrieve the report.  

Payment History 

View individual transaction details.  

1. Locate the “Past Payments” section
2. Click the gear icon associated with a specific transaction. 
3. The “Receipt” and “Transaction Summary” provide itemized details corresponding to your bank statement entries.  

Tax Receipts: For tax purposes, please contact The J Support Team at help@valleyofthesunj.org specifying the required date range. You will be provided with a document outlining all tax-deductible expenses along with The JCC’s tax ID number. 

Future Payments Section 

Access your upcoming payments scheduled within the next 120 days.  

1. Locate the “Future Due” section within your account.  
2. Click the “More Information & Future Payments” dropdown menu.  

Detailed Payment List 

1. A breakdown of upcoming charges will be displayed, categorized by payment method. 
2. This list includes the following information for each upcoming payment: 
   
   • Month of the scheduled payment  
   • Itemized description of the charge  
   • Associated price 
3. You can easily navigate between future months and their corresponding charges. 

Viewing Existing Contacts 

Access your current household members through the “My Account” section within your account.  

Adding New Members 

To include additional individuals in your account 

1. Navigate to “My Account”
2. Utilize the “Create a New Contact” button. Subsequently, provide the necessary information for everyone.  

Important Note: Be sure to NEVER enter the same email under multiple contacts.   

The “Payment Methods” section within your account allows you to:  

• View currently stored payment methods.  

• Replace existing payment information.  

• Add a new payment method.  

• Remove unnecessary payment methods.  

Important Note: Only the primary contact associated with the account can access and manage payment methods. A banner within this section will indicate your current designation (primary or non-primary).  

1. Browse Membership Options: Click the “Browse Memberships & Fitness Packages” button to view available memberships (Family, Couple, Individual, Teen, or Cultural).  
2. Select Membership: Choose your desired membership plan by clicking the “Select” button next to it. 
3. Add Household Members: Select the applicable contacts for the chosen membership using the “Select” button beside each individual. 
4. Complete Application: Click the “Next” button located near the shopping cart icon towards the top of the screen to proceed and complete the required information and any necessary contractual agreements. 
5. Review and Payment: Upon finalizing the application, select your preferred payment method and click “Done.”  

Important Note: Ensure you complete the entire purchase process by reaching the final confirmation page and obtaining a receipt.  

1. Browse Fitness Options: Click the “Browse Memberships & Fitness Packages” button to view available fitness packages (Parkinson’s, Personal Training, Pilates, Teen Fitness, Women on Weights, and Yoga). 
2. Select Membership: Choose your desired membership plan by clicking the “Select” button next to it. 
3. Add Household Members: Select the applicable contacts for the chosen membership using the “Select” button beside each individual. 
4. Complete Application: Click the “Next” button located near the shopping cart icon towards the top of the screen to proceed and complete the required information and any necessary contractual agreements. 
5. Review and Payment: Upon finalizing the application, select your preferred payment method and click “Done.”  

Important Note: Ensure you complete the entire purchase process by reaching the final confirmation page and obtaining a receipt.  

1. Browse Programs: Click the “Program Catalog” button to view available programs. 
2. Select Categories: Choose your desired category (Adults, All Ages, Aquatics, Early Childhood, or Youth).  You are also able to type into the search bar or access a program through a direct registration link.
   
3. Browse Programs and Courses: Navigate through the available programs and courses associated to the selected category.  
4. Complete Application: Click the “Next” button located near the shopping cart icon towards the top of the screen and complete the required information and any necessary contractual agreements. 
5. Review and Payment: Upon finalizing the application, select your preferred payment method and click “Done.”  

Important Note: Ensure you complete the entire purchase process by reaching the final confirmation page and obtaining a receipt.  

1. For some programs offered, there are member and non-member pricing. To ensure that all contacts on your account receive the member rate, it is recommended to confirm that all eligible contacts are listed on your membership. This can be done on your account by scrolling to the ‘My Household Memberships’ section. If you need to add additional contact(s) to your membership, please contact our Membership Team at membership@valleyofthesunj.org.  

1. My Account: Edit your personal contact information within the “My Account” section. Simply click the pencil icon to initiate the update process.  
2. My Household: To modify information for other members listed on your account, locate the desired contact within ‘My Household’ and click the gear icon. Subsequently, select the “Edit” option.